1 reviews | Active since Jan 2015
Poor communication and administration
After handing in notice that I would like to stop my medical aid cover with Resolution Health and move to another medical aid, I was informed, via email that my cover will cease on the 31 January 2015. I then set up my new cover to commence on the 1 February 2015. The debit order for my Resolution Health Medical cover was then taken off on the 2 January 2015. It was returned due to insufficient funds in my account. I then received a letter via post mid January 2015 with a copy of my membership certificate stating my cover has ceased as of the 31 December 2014. Upon investigating I am told that my cover was always going to cease on the 31 December 2015, and that if I wish to have cover (for the remaining 3 days of January) I must pay a full months fees. No apology was ever received from Resolution for the error, even though I produced emails confirming all correspondence.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.