PC
Peter C
1 reviews | Active since Apr 2015
22 May 2019, 11:58
Poor Client Services
I was automatically migrated to Health Squared when Resolution Health merged. Despite numerous emails to Health Squared Client Services, I still have not received a membership card from them, nor have they bothered to reply.
Helpful (0)
Replies (3)0
Replies (3)
Health Squared Medical Scheme's replyOfficial
23 May 2019, 09:23We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team
Health Squared Medical Scheme's reply23 May 2019, 09:23
Official
We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team
Health Squared Medical Scheme's replyOfficial
23 May 2019, 10:24Thank you for chatting to our dedicated consultant. Your request has been escalated and prioritised by our team.
Yours in health
The HEALTH SQUARED team
Yours in health
The HEALTH SQUARED team
Health Squared Medical Scheme's reply23 May 2019, 10:24
Official
Thank you for chatting to our dedicated consultant. Your request has been escalated and prioritised by our team.
Yours in health
The HEALTH SQUARED team
Yours in health
The HEALTH SQUARED team
PC
Peter C's updateReviewer Update
27 May 2019, 11:10Many thanks for solving the problem. I received the membership card by coureur today.
That's the sort of service that one should receive when communicating with any service provider that is being paid for by the customer.
That's the sort of service that one should receive when communicating with any service provider that is being paid for by the customer.
PC
Peter C's update27 May 2019, 11:10
Reviewer Update
Many thanks for solving the problem. I received the membership card by coureur today.
That's the sort of service that one should receive when communicating with any service provider that is being paid for by the customer.
That's the sort of service that one should receive when communicating with any service provider that is being paid for by the customer.