AK
Andre K
1 reviews | Active since Jul 2011
15 May 2015, 16:52
PMB Meds - No Response
I am so disappointed with the level of service from this Medical Aid. My daughter has a very rare condition, BRBNS, and need chronic medication to assist in her HB not dropping and avoiding blood transfusions. Resomed just turn around and says that BRNS (or Anemia) and her Rapamune is not on a list so they won't cover the medication. Don't you understand that her condition is life threatening? Immediately switching to discovery even if the specify a 1 year waiting. I've been trying to on the phone for couple of days, sent through all the required docs. Was promised you will give Feedback, and nothing. Not a word.
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Health Squared Medical Scheme's replyOfficial
18 May 2015, 09:38Hello Andre Kotze,
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
Health Squared Medical Scheme's reply18 May 2015, 09:38
Official
Hello Andre Kotze,
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.