PMB Condition Authorisation, Shocking Service, Still not resolved

<p>17th May - I forwarded a PMB motivation letter to Resolution Health for our client.</p> <p>18th May - I called the call centre to check that they had received the motivation letter and was told that it had been forwarded through to authorisations and that I could phone back on Monday to follow up (ref # ********** )</p> <p>23rd May - Called to follow up on the authorisation and was told it hadn't been authorised yet but that it should be done by the end of the week</p> <p>30th May - Called to follow up again, was told that I need to speak to pre-authorisations (Auth Number NEO ********** 4008A, ref # ********** ). Then spoke to Katlego in pre-authorisations who informed me that the documents were never sent through to authorisations (even though I was told by two other people that it had been). Katlego assured me I'd have an answer by latest 31st May (ref: Katlego 09:09 30/05/2017)</p> <p>31st May - Phoned and spoke to Nobomi who was apparently just answering calls while the rest of the team were in a meeting. Promised to escalate the claim to a manager and someone would call me back shortly (ref: Nobomi 14:45 31/05/2017).</p> <p>31st May - After not hearing anything back I phoned again and spoke to Desha, she said that Katlego would phone me back (ref: Desha 16:10 31/05/2017)</p> <p>31st May - Katlego phoned me back, only to tell me that he didn't have an answer but it was with a manager. When I asked for it to be escalated further he told me he couldn't do that but he would get back to me 01/06/2017 (ref: Katlego 16:45 31/05/2017)</p> <p>1st June - I've tried to get through to pre-authorisations numerous times today to no avail, the phone just rings and rings and no one answers and I still don't have an answer. </p>