RC
Raymond C
1 reviews | Active since May 2019
15 May 2019, 08:40
Paying Upfront for Chronic Medication.
Paying upfront for chronic is a recent rule change that was communicated via an SMS. I have paid for 2 months without a credit yet. Trying to communicate with the fund is impossible, I have sent a few Please call me requests as advertised on the web, I have emailed Client services and Pharmacy with no response. If you phone you just seem to hold forever.
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Replies (2)0
Replies (2)
Health Squared Medical Scheme's replyOfficial
15 May 2019, 09:15We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Health Squared Medical Scheme's reply15 May 2019, 09:15
Official
We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team.
Health Squared Medical Scheme's replyOfficial
17 May 2019, 09:09Thanks for chatting to your dedicated client liaison, we are pleased that we could resolve your query.
Yours in health
The HEALTH SQUARED team
Yours in health
The HEALTH SQUARED team
Health Squared Medical Scheme's reply17 May 2019, 09:09
Official
Thanks for chatting to your dedicated client liaison, we are pleased that we could resolve your query.
Yours in health
The HEALTH SQUARED team
Yours in health
The HEALTH SQUARED team