Paying for what service?

Item: Health Squared Medical Scheme
Rating: 1
Author: Yolandi B

I am unable to get any response from the Health Squared call centre, and emails to the client services email address are not responded on. Firstly the only communication I ever received from Health Squared regarding my new medical aid benefits was a brochure on the Optimum option. When moving from Spectramed to Health Squared I was not able to make any decisions regarding the option I would like to move to (or maybe I had the option to move but no communication reached me). And now I am sent a billing statement for January which shows a R700 increase in my monthly premium - something that I was not informed of. As a pensioner I am not able to absorb such an increase and trying to get hold of anyone at Health Squared to talk to is impossible. I have never experienced such bad service from anyone before.

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Replies (1)

Health Squared Medical Scheme's replyOfficial

18 Jan 2019, 09:09

We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.

Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.

Yours in health,

The HEALTH SQUARED team.

Health Squared Medical Scheme's reply18 Jan 2019, 09:09

Official