MG
Mari G

1 reviews | Active since Jan 2019

24 Jan 2019, 14:27

Paying for WHAT?????

BAD service, do not join them or if you have, get out as soon as possible!!!! Paying for a hospital plan but procedures are not covered in hospital, even with a motivational letter from the specialist. They will only cover the procedure in the rooms, and then the payment will come from your savings....which savings as I am on a HOSPITAL PLAN.....on the brochure it states that there will be a co payment that will basically pay for the whole procedure but this benefit is not included in My Plan ??? So why pay for a hospital plan when procedures are not covered in hospitals???? Paying the premiums and management is not even man enough to speak to a unhappy member. Well good luck....you have just lost a member and I believe a lot will follow when the find out that they are paying for nothing.....

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Replies (2)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply29 Jan 2019, 16:08
Official
Hi Mari, we are very sorry to hear about your service experience and have arranged for one of our senior consultants to get in touch immediately. The HEALTH SQUARED team.
Health Squared Medical Scheme
Health Squared Medical Scheme's reply30 Jan 2019, 13:40
Official
Hi Mari, thank you for talking to one of our senior consultants. We will keep an eye out for your request and ensure that it is processed immediately. The HEALTH SQUARED team.