DP
Dylene P
1 reviews | Active since Feb 2021
14 Nov 2021, 16:50
"Pathetic" would be an understatement.
I GIVE UP!
My second post about this very badly run entity was posted on 25 October 2021 and it said:
"It has now been 4 months and my mum's claim is still not settled. I have tried all avenues and have failed to get any form of positive or concrete feedback from this organisation. I am not sure if the powers that be have any empathy whatsoever for their loyal members! It is sad actually...."
I received the usual generic reply but to no surprise anymore, no one has reached out and this claim is now outstanding for going on 5 months!!
Does anyone actually work at Health Squared? This is actually a very legit and serious question???
Helpful (0)
Replies (6)0
Replies (6)
Health Squared Medical Scheme's replyOfficial
22 Nov 2021, 13:13Dear Dylene,
Our sincerest apologies for the frustration and inconvenience caused with your claim.
One of our dedicated consultants tried to give you a call earlier, but was not able to get a hold of you.
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted.
Regards,
The HEALTH SQUARED Team
Our sincerest apologies for the frustration and inconvenience caused with your claim.
One of our dedicated consultants tried to give you a call earlier, but was not able to get a hold of you.
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted.
Regards,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply22 Nov 2021, 13:13
Official
Dear Dylene,
Our sincerest apologies for the frustration and inconvenience caused with your claim.
One of our dedicated consultants tried to give you a call earlier, but was not able to get a hold of you.
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted.
Regards,
The HEALTH SQUARED Team
Our sincerest apologies for the frustration and inconvenience caused with your claim.
One of our dedicated consultants tried to give you a call earlier, but was not able to get a hold of you.
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted.
Regards,
The HEALTH SQUARED Team
DP
Dylene P's updateReviewer Update
22 Nov 2021, 14:44"One of our dedicated consultants tried to give you a call earlier, but was not able to get a hold of you.
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted."
WHAT UTTER LIES! I do not have any missed calls on my phone neither any emails. Stop lying on a public platform for the world to see! This is my 4th post and I will continue until someone at your offices pays attention. Does anyone even work at Health Squared????
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted."
WHAT UTTER LIES! I do not have any missed calls on my phone neither any emails. Stop lying on a public platform for the world to see! This is my 4th post and I will continue until someone at your offices pays attention. Does anyone even work at Health Squared????
DP
Dylene P's update22 Nov 2021, 14:44
Reviewer Update
"One of our dedicated consultants tried to give you a call earlier, but was not able to get a hold of you.
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted."
WHAT UTTER LIES! I do not have any missed calls on my phone neither any emails. Stop lying on a public platform for the world to see! This is my 4th post and I will continue until someone at your offices pays attention. Does anyone even work at Health Squared????
The consultant will be sending you an email with an update on your case as soon as possible and will keep you posted."
WHAT UTTER LIES! I do not have any missed calls on my phone neither any emails. Stop lying on a public platform for the world to see! This is my 4th post and I will continue until someone at your offices pays attention. Does anyone even work at Health Squared????
Health Squared Medical Scheme's replyOfficial
25 Nov 2021, 15:33Dear Dylene,
We greatly value the time that you have taken to engage with us regarding your complaint and we apologise profusely for the frustration and inconvenience the matter has caused. We understand that our team has been in touch with you and that the matter has now been resolved. Again our sincerest apologies for delay with your claim, we will endeavour to do better in the future. Yours in Health,The HEALTH SQUARED Team
We greatly value the time that you have taken to engage with us regarding your complaint and we apologise profusely for the frustration and inconvenience the matter has caused. We understand that our team has been in touch with you and that the matter has now been resolved. Again our sincerest apologies for delay with your claim, we will endeavour to do better in the future. Yours in Health,The HEALTH SQUARED Team
Health Squared Medical Scheme's reply25 Nov 2021, 15:33
Official
Dear Dylene,
We greatly value the time that you have taken to engage with us regarding your complaint and we apologise profusely for the frustration and inconvenience the matter has caused. We understand that our team has been in touch with you and that the matter has now been resolved. Again our sincerest apologies for delay with your claim, we will endeavour to do better in the future. Yours in Health,The HEALTH SQUARED Team
We greatly value the time that you have taken to engage with us regarding your complaint and we apologise profusely for the frustration and inconvenience the matter has caused. We understand that our team has been in touch with you and that the matter has now been resolved. Again our sincerest apologies for delay with your claim, we will endeavour to do better in the future. Yours in Health,The HEALTH SQUARED Team
DP
Dylene P's updateReviewer Update
07 Dec 2021, 16:52Dear Health Squared
GUESS WHAT??? Almost 6 months later and my mom's claim is still NOT settled!!!
AGAIN - please stop lying on a public platform as nothing has been resolved.
My emails are landing once again in a black hole and I am now truly fed up with your offices. My next port of call is going to be the medical ombud as your offices really need a serious wake up call. !!! An absolute joke of an entity that is meant to help its clients.
GUESS WHAT??? Almost 6 months later and my mom's claim is still NOT settled!!!
AGAIN - please stop lying on a public platform as nothing has been resolved.
My emails are landing once again in a black hole and I am now truly fed up with your offices. My next port of call is going to be the medical ombud as your offices really need a serious wake up call. !!! An absolute joke of an entity that is meant to help its clients.
DP
Dylene P's update07 Dec 2021, 16:52
Reviewer Update
Dear Health Squared
GUESS WHAT??? Almost 6 months later and my mom's claim is still NOT settled!!!
AGAIN - please stop lying on a public platform as nothing has been resolved.
My emails are landing once again in a black hole and I am now truly fed up with your offices. My next port of call is going to be the medical ombud as your offices really need a serious wake up call. !!! An absolute joke of an entity that is meant to help its clients.
GUESS WHAT??? Almost 6 months later and my mom's claim is still NOT settled!!!
AGAIN - please stop lying on a public platform as nothing has been resolved.
My emails are landing once again in a black hole and I am now truly fed up with your offices. My next port of call is going to be the medical ombud as your offices really need a serious wake up call. !!! An absolute joke of an entity that is meant to help its clients.
Health Squared Medical Scheme's replyOfficial
10 Dec 2021, 16:20Dear Dylene,
Thank you for bringing your experience to our attention again.
Our sincerest apologies for the frustration that your claim has caused.
We understand that our team has been in touch with you and has sorted the matter out.
Again we apologise profusely for the inconvenience caused.
Regards,
The HEALTH SQUARED Team
Thank you for bringing your experience to our attention again.
Our sincerest apologies for the frustration that your claim has caused.
We understand that our team has been in touch with you and has sorted the matter out.
Again we apologise profusely for the inconvenience caused.
Regards,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply10 Dec 2021, 16:20
Official
Dear Dylene,
Thank you for bringing your experience to our attention again.
Our sincerest apologies for the frustration that your claim has caused.
We understand that our team has been in touch with you and has sorted the matter out.
Again we apologise profusely for the inconvenience caused.
Regards,
The HEALTH SQUARED Team
Thank you for bringing your experience to our attention again.
Our sincerest apologies for the frustration that your claim has caused.
We understand that our team has been in touch with you and has sorted the matter out.
Again we apologise profusely for the inconvenience caused.
Regards,
The HEALTH SQUARED Team
DP
Dylene P's updateReviewer Update
10 Dec 2021, 16:49Your contact person called and said payment was effected on 25 November 2021 and that it was released on 2 December 2021. I then received an email saying it was only released yesterday after this post but that payment will be effected only on the 15th of December! This claim is now 5 months old!!!
Your organisation is dishonest or maybe has a serious cashflow problem. This is the third time I am being **** to about payments being made.
I want confirmation of payment otherwise my next port of call will be the medical ombud!
This cannot go on any longer! It is utterly ridiculous....
Your organisation is dishonest or maybe has a serious cashflow problem. This is the third time I am being **** to about payments being made.
I want confirmation of payment otherwise my next port of call will be the medical ombud!
This cannot go on any longer! It is utterly ridiculous....
DP
Dylene P's update10 Dec 2021, 16:49
Reviewer Update
Your contact person called and said payment was effected on 25 November 2021 and that it was released on 2 December 2021. I then received an email saying it was only released yesterday after this post but that payment will be effected only on the 15th of December! This claim is now 5 months old!!!
Your organisation is dishonest or maybe has a serious cashflow problem. This is the third time I am being **** to about payments being made.
I want confirmation of payment otherwise my next port of call will be the medical ombud!
This cannot go on any longer! It is utterly ridiculous....
Your organisation is dishonest or maybe has a serious cashflow problem. This is the third time I am being **** to about payments being made.
I want confirmation of payment otherwise my next port of call will be the medical ombud!
This cannot go on any longer! It is utterly ridiculous....