Pathetic service!!!!!!!!!!!!!!!

they have the poorest communication this complaint has been ongoing for weeks but we are not getting someone to investigate our complaint properly they respond ones and then never replies to emails.

When will we received feedback on my moms medical aid deduction. The amount to be deducted from her account has still not been rectified for this month or last month. My sister has been struggling for weeks now to get this matter sorted without any success. My mom is elderly and ill and this is causing her unnecessary confusion and stress. My sister was informed that the amounts has been rectified however when we received the statement none of the amounts has been rectified. they advised that my mom never send through the documents requested to keep her on the lower income bracket but my mom never received the communication requesting these documentation. now they want to deduct R5718 from a sick pensioner from her account forJanuary which should only be R1851.00 no one wants to investigate that we never received the communications they just want the money. in the mean time my sick mom is worried as to what if something happens to her and health squared does not want to assist. every time i make contact they say that they are going to get someone to return my call. this never happens. PATHETIC SERVICE.