PATHETIC SERVICE!

I sent through an ambulance claim to client services on 6th November 2017 and when there was no response I eventually called the helpdesk only to be told it is receiving attention. After MANY phone calls and emailing the same claim through to claims department and client services I was eventually told that my claim had been sent to another company who deals with ambulance claims. I eventually managed to track this company only to be told that they no longer do claims for Resolution and had not done so since July 2016. Does anyone at Resolution know who their service providers are and to add insult, they could not even get the email address right, I corrected it and resent the claim only then to be told they don't service Resolution any longer. I was then asked AGAIN to send the claim through and was asked to give them 5 working days to process the claim, that was 8 days ago, but then what can one expect, I told the call center agent I would not hold my breath and I'm glad I didn't cause I would be dead by now since there is STILL NO ASSISTANCE from anyone. What do I need to do to get someone to get this sorted out. Maybe I will get a response now cause clearly emails directly to anyone at Resolution means nothing but they are very quick to increase contributions but service is not high on their priority. Relook at your service Resolution Health......and give your members what they are paying for.