nG
nazeera G

1 reviews | Active since Dec 2011

10 Jan 2018, 09:45

Pathetic Service

We have been trying to resolve a medical aid query with resolution health for the past week and we keep getting past from pillar to post from thandeka at pharmacy to oncology. We are sick and tired of resolution health. They cannot even confirm who our broker is! Disgusted!

0
Replies (2)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply11 Jan 2018, 10:02
Official

We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.

Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.

Yours in health and wellness,

The Resolution Health team.

nG
nazeera G's update08 Mar 2018, 14:05
Reviewer Update
This was sorted out by Kensani Ngobeni. Very happy again