1 reviews | Active since Dec 2011
PATHETIC CUSTOMER SERVICE!!!!***
<p>Good day,</p> <p>We spent 3 hours yesterday trying to sort out a claim that was submitted July 2016. We initially spoke to Mandy who was awaiting a rejection letter, once we confimed and sent the motivation letter we was passed around from pillar to post for 3 hours getting any feedback on the outcome of the claim. None of the staff took any responsibility or accountablity for the confirmation letter and kept on passing us around saying we dont know if we received anything. Disgusted!!!</p> <p> </p> <p> </p>
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.