1 reviews | Active since Apr 2014
Passing the bug continue, after report on 24 April
I wrote a report on 24 April, regarding this pathetic medical aid. Ayanda one of there so called dedicated consultants phoned me, to resoved my query. According to her the outstanding payment was supposed to be in the service provider's account, on 3 May. They still did not paid the service provider. It was another lie. I tried to phone them again this morning. After I spoke to 6 people, one of them finally said, that Ayanda is not availble, and will phone me back. I am so tired, to repeat the whole story 6 to 7 times, when I phone them. I don't believe that Ayanda will call me. Resolution will pass this bug forever, until the member paid the account, they are responsible for. I will make sure, that everyone know about this very bad service. They are very quick to take your money, and very slow with payments.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise.
We have already assigned a dedicated consultant to your query following your Facebook contact with us and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise.
We have already assigned a dedicated consultant to your query following your Facebook contact with us and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.