Over Priced Premiums for horrible customer service and minimal benefits!

Absolutely disgusting customer service. They take days to respond to emails, and when they do they respond with very vague responses.

I am currently pregnant and sent through my dr letter to register baby at 12 weeks. They don’t even tell me that they need more documentation and I find out at 30+ weeks that my pregnancy was never registered!!

I am a dependent on the medical aid and I asked them what the process of registering baby would be and they said that I just need to send in a birth certificate. This was also at 12w. I now sent them a follow message to make double sure (I am 38w pregnant) about adding the child and they only now tell me what I need to do!!!

Absolutely disgusted. Not worth the high premiums for what you get either. What a horrible company!