1 reviews | Active since Mar 2009
Outstanding Credit Payment
<p>I changed from Resolution classic to progressive flex from 1 Jan 2016. I had a credit for the previous year 1 Feb 2015 to 31 Dec 2015 an amount of R2658.99. I was told to apply for the refund in May 2016. I did request a refund in May 2016. I was telephonically advised that the refund will be at the end of June 2016. A lady from your office phoned me and told me it would not be paid in June 2016 but will be paid in July 2016. A date could not be confirmed. Kindly advise when I can expect payment of this credit.</p> <p>Membership no. ********** 9</p> <p> </p>
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.