Hellopeter
Share Your Experience

1 reviews | Active since Apr 2016

07 Jan 2019, 14:27

Not very good

After many years of being with the company which merged with health squid they still can’t seem to get our names right on our health plan and on Alcott I need help pathetic is this if they can’t even do that correctly I don’t even want to know how bad this medical scheme is going to be this year I’m so annoyed and I tried to phone in and nobody on site twice shocking service pathetic I’ve complained about this before to s after many years of being with the company which merged with health squid they still can’t seem to get our names right on our health plan and on Alcott I need help pathetic is this if they can’t even do that correctly I don’t even want to know how bad this medical scheme is going to be this year I’m so annoyed and I tried to phone in and nobody on site twice shocking service pathetic I’ve complained about this before to Spectramed

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Replies (2)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply10 Jan 2019, 09:12
Official
We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
 
 Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
 
 Yours in health,

The HEALTH SQUARED team.
Health Squared Medical Scheme
Health Squared Medical Scheme's reply11 Jan 2019, 08:55
Official
Our client liaison team have been trying to get in touch to assist you with your concerns but your phone goes to voicemail.  We will continue to try and get in touch.

Yours in health

The HEALTH SQUARED team