1 reviews | Active since Jun 2014
Not Giving Service Like They Should
<p>My son went for a functional MRI scan on the 10/08/2016. We got the auth as resolution said.</p> <p>We told them that my son was registered for PMB for his epilipsy and they need to give us a PMB auth.</p> <p>Now we are getting account after account that the doctors want to sue me for this.</p> <p> </p> <p>No one at Resolution know what they are doing. i would like to speak to a lady in the claims dept. by the name of Sophie she is the only one at resolution that actually knows how to do her job!!!</p> <p>unfortunaly i cant get hold of her as NOBODY WANT TO TRANSFER ME TO HER.</p> <p>there is never any manager available.</p> <p> </p> <p>Resolution is pathetic when it comes to customer service. you should rename your customer service dept to Lets **** you of today dept.</p> <p> </p>
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
Thank you for taking the time to speak to our dedicated consultant. We trust that your query has been suitably resolved and look forward to continuing to provide you with quality healthcare that enables you to fully embrace life.
Should there be anything in addition that you would like to discuss, please don't hesitate to get in touch.
Yours in health and wellness,
The Resolution Health team
Thank you for taking the time to speak to our dedicated consultant. We trust that your query has been suitably resolved and look forward to continuing to provide you with quality healthcare that enables you to fully embrace life.
Should there be anything in addition that you would like to discuss, please don't hesitate to get in touch.
Yours in health and wellness,
The Resolution Health team