1 reviews | Active since Dec 2013
not giving feedback like promised
i recieved a doctors account from my gp at the beginning of august for my visit on 19/05/2015. when i phoned resolution health they said the account was never received and that i should email it to them and ask it to be captured, i did as the person said, the very same day, and he assured me that i would get an email stating that everything was sorted out,<br> that was last week, until now i have not recieved any feedback on whether my doctor is going to recieve his money, and i dont see why i should pay for it, if my benefits for the year have not been depleted, i need this matter to be sorted out before the end of the month, i dont have 300 rand to pay for a doctors visit, and thats why i pay resolution health so much money every month.<br> <br> i need feedback on this matter urgently, and i need this account to be paid urgently. i dont want a negative relationship with resolution health, because according to me Resomed is stil one of the best, and i dont want my relationship with my gp to turn bad because of unpaid accounts.<br> <br> kindly assist urgently
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.