1 reviews | Active since May 2010
Non payment of claims
Resolution Health have not settled one medical aid claim since they amalgamated with NIMAS. On investigation, I have found that Resolution have been paying my claims into a bank account that does not belong to me. They tell me that the bank settlement details were given to them by NIMAS but this is not possible as NIMAS did not settle claims into a bank account. NIMAS settled by cheque!!! Resolution do have my correct bank details as they have been taking my contributions from my account month after month !!!!<br> I have now been told by Resolution that \this is not their problem"!!!! and that I should get the money back from a bank account that does not belong to me????? They have a administration problem that they do not want to take responsibility for. <br> Where to from here? Do I get lawyers involved?? I am letting this one go.....<br> <br> I did my bit years ago..I gave NIMAS my correct banking details. Check the records<br> <br> I have tried for weeks to get this resolved over the phone and have supp**** every document requested.<br> BUT NOW IT IS NOT THEIR PROBLEM"""
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.