1 reviews | Active since Feb 2010
Non payment for pre-authorised op
I have not received payment for a pre-authorised operation. I have spoken to the call centre 5 times. The first 3 calls the operators said there is no problem and the money will be paid soon, the 4th and 5th call the operators said their is a problem but they don't have a clue why. When we request to consult with a manager or someone that has an idea of what's going on, there is never a manager on shift. I am requesting all 5 copies of the telephone recordings so I can forwards them to my legal department. The last call was on Friday 27th of November around 9am. My membership number is displayed below and the pre-authorisation number is NEO***A.<br> <br> <br> <br> Thank you <br> <br> <br> <br> Malcolm Nash<br> <br>
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team