no tax certificate

So its tax season, and I want to complete my tax return. But no tax certificate from Resolution Health!!! These are meant to be uploaded long before tax season. So today I log onto my online resomed profile and under tax certificate 2015 there are these two unusual Excel files. The one has all the contributions to date, and the other all claims. I didn't understand how to read these files, so called Resolution. I had to email an example of the file to them (as they didn't know what I was talking about.) After some discussion I was told to ignore this, and that the correct tax certificates will be uploaded tomorrow. Terribly unacceptable!!