1 reviews | Active since Nov 2015
No Response/Unpaid Account
I have been trying for almost 3 months to get someone from the call centre to respond to my e-mails and phone calls regarding a partially unpaid hospital account for a PMB viz removal of a BCC.in March, which was pre-authorised. Prior to my attempts the accounts department at the hospital had submitted the claim and contacted Resolution in an attempt to get payment.<br> <br> Phone calls resulted in different responses from - co-payment due, not authorised and on 2 occasions would resubmit to claims! However nothing happens and e-mail after e-mail remains unacknowledged and unanswered.<br> <br> Unfortunately this has happened on more than one occasion, causing much frustration as this never happened whilst we were members of Nimas for over 40 years before they were taken over by Resolution.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.