1 reviews | Active since Mar 2011
No feedback on medical aid membership certificate
I contacted Resolution Health to cancel my membership on the 25th of May 2015. I received a prompt response from the Client Services that my membership will be cancelled as requested. On the same day I asked the consultant for a membership certificate, which I need to complete my registration with a new service provider. I was informed the system was down and they couldn't generate a certificate, and that I would receive one in due course. By the 29th of May I hadn't received the certificate again, and I thought the system couldn't be off for that long, otherwise wouldn't it be possible to manually prepare a certificate? So I asked the consultant if I can get a certificate yet, but I didn't receive any response, and I sent a query again on 4 June, and once again didn't receive any acknowledgement of my query. Can the system honestly be down for this long and then in conjunction just ignore the queries of a client?
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.