RC
Ruan C
1 reviews | Active since Nov 2009
09 Jun 2021, 09:57
No cover for Hip Replacement
Hi
My mother (Estelle Crafford) who is a pensioner (76) is currently on the Health Squared Aspire Hospital plan.
She is currently suffering from severe hip pain, the doctor advised she needs a hip replacement done. Health Squared has advised that they will not cover ANY expenses for the procedure, also no hospital costs.
I am disgusted that after being a client of Spectramed/Health Squared for many years, that they will not cover any costs for the surgery or hospital, even though her plan is costing her R2178 per month.
A hip replacement is a serious injury, i cannot see how this can't be covered?
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Health Squared Medical Scheme's replyOfficial
11 Jun 2021, 16:31Dear Ruan, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. A reminder that members do have an opportunity, in December, to change their medical aid options and the change will then take effect from 1 January for the following year. Yours in Health,The HEALTH SQUARED Team
Health Squared Medical Scheme's reply11 Jun 2021, 16:31
Official
Dear Ruan, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. A reminder that members do have an opportunity, in December, to change their medical aid options and the change will then take effect from 1 January for the following year. Yours in Health,The HEALTH SQUARED Team