1 reviews | Active since Sept 2010
no communication from resolution health
filled in all the necessary paperwork and faxed through last year December for change of plan on medical aid.<br> Come January I receive an email stating that I am still on the old plan, so now I call the call centre and that was such a hassle to get through the call centre, eventually got through and faxed all paperwork again with a motivation letter as to why the change of plan.<br> End of January the deduction that goes off is for the old plan, now I am furious as I only budgeted for the new plan and then all my debit orders go off unpaid.<br> Phoned the call centre on Monday spoke to a lady and she was quite helpful but unfortunately the board that deals with issues like this take their time to resolve these issue and don't seem to be concerned with customer issues.<br> well I expect this issue to be resolved before end of this week or this issue will escalate further.<br> membership number: 92630
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.