Next Stop NCC & CMS

Good day.<br> <br> I contacted the customer service line and spoke to Sylvia on 28/01/15 at 16h29, with regards to my mum's membership, I was told she sees the problem and understand the reason for my call and will get someone to call me the next day. On 30/01/15, I called again as I wasn't contacted by Resolution Health and spoke to Phiwa whom after getting no assistance and she just kept quite and said nothing, I asked her if she is going to help me or put me thru to someone whom would assist, she asked me to hold, I said her to please get that person to call me. to date I have not been contacted. <br> <br> I received a membership certificate dated 30/10/14 yet you send a letter in mid Jan 2015, stating that the membership was cancelled 31/10/14, how is that possible and further you debit my account in Jan 2015, Sylvia said she saw the problem, Phiwa kept quite and kept repeating herself... is this the service you provide to customers.. how can you cancel a medical aid on 31/10/14, yet debit my account in Jan 2015.<br> <br> can someone please contact me to discuss and resolve this issue.