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Moji M
1 reviews | Active since Aug 2019
26 Aug 2019, 19:59
Medical scheme
My mother has been a member for years and currently the card declines and when trying to call them, none of their contacts go through, she is unable to receive her chronic treatment as no authorization can be done without reaching them
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Replies (2)0
Replies (2)
Health Squared Medical Scheme's replyOfficial
27 Aug 2019, 10:03We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team
Health Squared Medical Scheme's reply27 Aug 2019, 10:03
Official
We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health,
The HEALTH SQUARED team
Health Squared Medical Scheme's replyOfficial
28 Aug 2019, 10:38Thank you for chatting to your dedicated consultant. The matter has been referred to our pharmacy department for implementation. Please feel free to get in touch should you have any further concerns..
Yours in health
The HEALTH SQUARED team
Yours in health
The HEALTH SQUARED team
Health Squared Medical Scheme's reply28 Aug 2019, 10:38
Official
Thank you for chatting to your dedicated consultant. The matter has been referred to our pharmacy department for implementation. Please feel free to get in touch should you have any further concerns..
Yours in health
The HEALTH SQUARED team
Yours in health
The HEALTH SQUARED team