KB
Ken B
1 reviews | Active since Apr 2019
15 Apr 2019, 17:20
Medical aid nightmare
This companys name up unti last year was Spectramed .I was with them for over 11 years...obviosly the service from them was so bad they felt they needed to change their name....alas a rose by another name smells just as sweet..I removed my self and family in December after years of stress an bad service from not paying accounts ..never returning callsconstant complaints from our doctors and dentists etc..after telling us we had a few thousand let in savings..as usual when it comes to pay up they say i owe them try get a fair answe from them would be an impossible task ..even there famous chairmans line a waste of time......be careful when considering a medical very careful
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Replies (1)Health Squared Medical Scheme's replyOfficial
03 May 2019, 12:47Dear Ken,
Please accept our sincere apologies for your service experience. While we understand you have resigned, we have asked for one of our senior consultants to get in touch and pinpoint exactly where we went wrong as part of our service improvement journey.
Yours in health and wellness,
The HEALTH SQUARED team.
Please accept our sincere apologies for your service experience. While we understand you have resigned, we have asked for one of our senior consultants to get in touch and pinpoint exactly where we went wrong as part of our service improvement journey.
Yours in health and wellness,
The HEALTH SQUARED team.
Health Squared Medical Scheme's reply03 May 2019, 12:47
Official
Dear Ken,
Please accept our sincere apologies for your service experience. While we understand you have resigned, we have asked for one of our senior consultants to get in touch and pinpoint exactly where we went wrong as part of our service improvement journey.
Yours in health and wellness,
The HEALTH SQUARED team.
Please accept our sincere apologies for your service experience. While we understand you have resigned, we have asked for one of our senior consultants to get in touch and pinpoint exactly where we went wrong as part of our service improvement journey.
Yours in health and wellness,
The HEALTH SQUARED team.
