GT
Gail T
1 reviews | Active since Jan 2022
12 Jan 2022, 17:49
medical aid
Membership number ***..... I have been a member since 2008 and have never defaulted on a monthly payment. I require essential surgery and feel that the Ex Gratia Benefits I have asked for are not receiving any urgent attention. After dealing with them since October 2021, I've been told that the Board that deals with Ex Gratia Benefits sit every 6 weeks and the office who received all my documents has no idea when the board will be sitting. They will let me know once they know. Attached please find the reply received from Ayanda Hobo
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Health Squared Medical Scheme's replyOfficial
20 Jan 2022, 11:49Dear Gail,
Thank you for raising your complaint with us.
We apologise for the inconvenience and frustration caused with your case. We understand that one of our dedicated consultants has gotten in touch with you and is busy assisting. The consultant will keep you updated on the progress of your case and make sure that it gets sorted out.
Regards,
The HEALTH SQUARED Team
Thank you for raising your complaint with us.
We apologise for the inconvenience and frustration caused with your case. We understand that one of our dedicated consultants has gotten in touch with you and is busy assisting. The consultant will keep you updated on the progress of your case and make sure that it gets sorted out.
Regards,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply20 Jan 2022, 11:49
Official
Dear Gail,
Thank you for raising your complaint with us.
We apologise for the inconvenience and frustration caused with your case. We understand that one of our dedicated consultants has gotten in touch with you and is busy assisting. The consultant will keep you updated on the progress of your case and make sure that it gets sorted out.
Regards,
The HEALTH SQUARED Team
Thank you for raising your complaint with us.
We apologise for the inconvenience and frustration caused with your case. We understand that one of our dedicated consultants has gotten in touch with you and is busy assisting. The consultant will keep you updated on the progress of your case and make sure that it gets sorted out.
Regards,
The HEALTH SQUARED Team