LIFE threatening head injury! and Health Squared does NOT CARE

It’s with such a disappointment and anger that I have to put this complaint in writing to you on behalf of my Husband

Vernon Anthony Herbst, *** as we put him on this medical scheme.

As per you and the relevant doctor’s attached documentation he got to drive all the way through to Sandton

Clinic early last night (already stressed and worried and to waste his diesel on top of it all) just to get arrogant

and poor help from the Clinic and Health Squared staff who answers your telephones and very frustrating being put through from the one person to the other.

This after he got an authorization number, plus inquiring why go all the way to Sandton and was told by one

of your employees that that is the only hospital this Dr Maxwell work from in the event of his admissions.

After clearing it with Health Square he was told to go there with the documentation that was emailed to him to be admitted.

Like mentioned earlier, his so called admission ended up after a whole commotion just be turned away which

affected him emotionally even further and made all much worse by the time he got home (I thought a Medical

Aid/Scheme is to be for there for the clients/patients but I must say after a couple of unsatisfactory service/help

for Heath Squared, I have 500% doubts to either join you or even less to refer anyone to you.

I expect feedback urgently please as should anything happen to Vernon from last night until I get your feed-back

I will take it further. I will also log it onto “Hello Peter” and place this on social media.

After every month’s contribution from what you call an Inception date (01/10/2018) then an Benefit date (01/01/2019)

I’ve wasted thousands of rand’s which Health Squared Med Scheme just receive without rendering any service to Vernon (What a way to make money of the SA people who cannot afford a better Medical Aid

As Vernon (the member ) has to walk longer in agony and head-aches that is so bad that he’s even getting emotional from the pain, until you sort out your poor service, and all the clauses you use just to sign on the vulnerable

patients, I tell you again and it’s not a threat it’s a promise I will take this further.

Please get your issues sorted and advise urgently as I want him to go for his tests in-hospital, of which you have

Already given him the authorization number as I would like to end his membership as I cannot pay for poor service and care (Antiolene *** his wife) Contact me urgently