Late claims payment

<p>My wife went to see her doctor for her pregnancy on the 9th of May. We have an arragement where we need to pay the doctor up front, and claim back from the medical aid. I submitted the claim on the same day, by emailing it twice. Once to contributions@resomed, and the second time to ********** <p>I just called the claims department and was told that my claim will only be paid on the payrun the 31st, because my claim was only processed on the 16th May, after the payrun was completed on the 15th.</p> <p>Guys, you dropped the ball here. I pay a heck of a lot of money to be on your medical aid. We dont misuse the benefits we receive, and rather try to treat sickness without going to the doctor. </p> <p>BUT when I submit a claim and it has to lay in 2 different mailboxes for 7 days before it is actioned, that is unacceptable.</p> <p>I hope that we can correct this, and prevent this from occuring again in future.</p> <p> </p>