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JS
Janetta S

1 reviews | Active since Feb 2019

07 Feb 2019, 18:39

INCREASED CONTRIBUTION

I wanted to join Resolution Health last year in October. After a lot a red tape and paperwork I eventually was told to join Health Squared Medical aid. I completed the new forms and submitted them requesting effective join date to be 01/01/2019. I received a form from them where I was told that my contribution will be R1478. Come 5th January 2019 the debit order for R1478 went through no problem. On the 5th of February a debit order for R1854 was put through. I contacted the broker about the increased amount. I was informed that I short paid my contribution by R188 in January and therefore they recovered it in February together with the increased amount. I was not happy as I only joined from January. I signed a document for R1478 how can they in February tell me that the contribution increased.

I cancelled the medical aid. I want to go to the bank to reverse and dispute this debit order. I have been dealing with medical aids since 2002 and I also worked for a medical aid. I have never encountered such utter bad service in my life. The problem is that I am a pensioner who is receiving a government pension. I cannot afford this new contribution I never knew about.

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Replies (3)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply08 Feb 2019, 09:57
Official
We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
 
 Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
 
 Yours in health,

The HEALTH SQUARED team.
JS
Janetta S's update11 Feb 2019, 15:02
Reviewer Update
This is the reply I received from them. Dear Janetta Swart, We would like to thank you for your enquiry dated 7th February 2019 and providing us with the opportunity to investigate and respond. Resolution Health and Spectramed have merged effective on 01 January 2019 and is named HEALTH SQUARED medical Scheme. We have attached your application form, dated December 2018 and confirm that you have app**** for membership on the Foundation option which is an income based option. Furthermore we also confirm that you have provided your proof of income and we have placed you on the lowest income bracket with a 50% late joiner penalty. We have established that when your application form was discussed with you and completed, you were quoted on the fees for 2018 and not for 2019. The increased contribution for 2019 amounts to R1 665.00.(Annexure A) To further explain: The contribution for 2018 amounts to R961.00. In your case, the 50% Late Joiner Penalty would be added to that equating to an amount of R1441. 50 for 2018 The contribution for 2019 amounts to R1110.00. In your case, the 50% Late Joiner Penalty would be added to that equating to an amount of R1665.00for 2019. Therefore the attached Terms of Acceptance form that you have signed was for 2018 fees (as was indicated on you application form) on the Foundation and not the fees for 2019 with Health Squared. (Annexure B) We do apologise for any inconvenience caused and trust that you will consider remaining on the option as approved. We furthermore apologize for providing you with the fees for 2018 in error. Further information regarding your option and contributions can be found on the website www.healthsquared.co.za and in the attached brochure. Kind Regards Anthea Morgan I sent another e-mail in reply to this. Dear Anthea Thank you for your e-mail. As stated that the problem was on the Health Squared’s shoulders. If I knew that the fees were going to be that amount I would not have joined the medical scheme as I do not have any other income than the government grant. I cannot even reconsider to remain on the medical aid. As for the January debit order – the amount deducted was also incorrect – R1476 and you stated that it should have been R1441.50. The staff obviously does not know how to work out your contribution. Years ago I was also on Spectramed and had the same problems. So much so that they didn’t even have any records of me as a member. I would suggest that seeing that I had no benefits of this medical aid, (waiting period of 3 months/ exclusions for a year), the incompetence of the staff, I should be fully refunded. If not I will take this matter up with the ombudsman. Kind regards Anet Swart I have not heard from them again. I will NOT recommend Health Squared to anyone.
Health Squared Medical Scheme
Health Squared Medical Scheme's reply14 Feb 2019, 12:15
Official
We regret your decision to terminate your membership with us and hope that you will reconsider. We wish you well in the future and trust that your will consider returning to the HEALTH SQUARED family.

Yours in health

The HEALTH SQUARED team