Inadequate response to a claim submission.

Despite H2's promise to cover PCR tests, and a confirmation that my test taken before boarding a flight from GER was covered, they did not respond in any way to the submitted documents (scanned test results, invoice and proof of payment). Two reminders and a 35min phone call later, I receive a message stating 'we are pleased to advise that we have resolved your enquiry with reference number: WF***3***xx'. Resolved how? No details, no decision, no clarity. I would not even call this 'service'. Generally, sending an e-mail to *** has no effect. I grant two stars because Nomtee, the agent who took my call 28/1, did her best to escalate and resolve the issue.