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elton J

1 reviews | Active since Nov 2011

10 Jun 2020, 16:05

In my opinion this is theft, ******ion or at very least gross negligence

Here is my latest email to Health Squared!!

Good day Liana Auret and Medical Schemes ombudsman Complaints

This email has reference.

You Liana are mistaken. No premium is out standing by my mother by Health Square’s own communication and admission.

Note: 1. Not once has Scheme rules referring to the 7th of the month cancellation requirement been alluded in any of the numerous correspondence save for the below. 2. I refer to the attached email. Highlighting your confirmation “We confirm that your membership with HEALTHSQUARED Medical Scheme has been terminated as per instruction dated 22nd April 2020.” 3. The cancellation request sent on the 22nd also attached is as follows: “To whom it may concern, I C***X J******X, ID number ****** ***X *** a HEALTH SQUARED member cancel my Health Squared medical aid cover/Health Squared membership effective end of premium payment period relating to recent previous premium already paid. I cancel and revoke any rights to debit my account with any further premiums with immediate effect. Please find the attached letter of confirmation of the above. “ 4. It is very clear that no premiums are owed: And I quote from the letter “ I cancel and revoke any rights to debit my account with any further premiums with immediate effect.” And Health Squared’s own statement “We confirm that your membership with HEALTHSQUARED Medical Scheme has been terminated as per instruction dated 22nd April 2020.”

It is apparent you are going against your own confirmation and in my opinion attempting to ****** funds or at the very least exhibiting gross negligence.

I reserve my and my mother’s rights to the fullest extent of the law.

Best Regards E***X J******X on behalf of C***X J******X my mother

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Replies (2)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply11 Jun 2020, 11:43
Official
Good Morning Elton, as per the correspondence recently provided to you, with a detailed explanation, we do trust this matter has been resolved to your complete satisfaction.  Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme
Health Squared Medical Scheme's reply14 Jun 2020, 23:31
Official
Hi Elton in light of this final resolution and agreement, we trust we can close this issue off accordingly.  Best Regards The HEALTH SQUARED Team