ME
Maria E
1 reviews | Active since Feb 2015
11 Feb 2015, 16:13
Hospital bill Unitas Hospital Centurion
I was admitted to Unitas Hospital on the 12th October 2014 with a back injury. It happened on a Sunday and I was unable to move. I was transported by ambulance after they injected me with morfine. Late that afternoon I was admitted to the hospital for the next 8 days, had to lie flat on my back without moving. On the Monday the accounts department immediately requested authorization from the medical aid which was rejected because authorization wasn't request prior to admission. On the contract from the medical aid it is specified that incase of emergency authorization should be requested within 48 hours. I feel the medical aid is liable for all the bills due to this incident. <br> <br> Can you help me
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Health Squared Medical Scheme's replyOfficial
12 Feb 2015, 09:27Hello daleenve,
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
Health Squared Medical Scheme's reply12 Feb 2015, 09:27
Official
Hello daleenve,
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.