HOPELESS SERVICE & REIMBUR*****TS

I used to be with Spectramed Medical aid until they amalgamated and became Health Squared, this year their service has deteriorated such that although I have paid an amount of R55 506.00, and have submitted claims by myself of R6 587.20 and have presently received R3 243.33, a couple of months ago I contacted them and they told me that they hadn't received any accounts since July, I resent all the statements again, I also eventually sent them the a phone record of their messages stating that they had received the statements. Have phoned them on at least 5 occasions and on each occasion, they have not lived up to expectations, EG they have not responded with what they promised of they have put the phone down.