Health Squared refuses to pay for wheelchair.

I am at my wits end with Health Squared. I am trying to assist my elderly mother who has been a scheme member since 1979. They keep refusing to pay some of her bills for in-hospital treatment. I have specialists chasing me for months for payment when her scheme should have paid. She will shortly be blacklisted, I am sure. She requires a wheelchair in order to get around now - and has a full motivation letter from her doctor. Yet HS refuses to reimburse her for the wheelchair. It is disgusting.

The worst is that she has in excess of R50,000 in her medical savings account with HS. She has had this surplus for more than 10 years. She has asked repeatedly for HS to just pay her bills using this money - even though they should be paying her bills from scheme benefits. THIS IS NOT YOUR MONEY HEALTH SQUARED - IT IS HERS. Just pay her bills please. The stress of having to deal with constant chasing of hospitals, xray depts, doctors and specialists because you have not paid them properly is add hugely to her stress and mental anguish.

You should be ashamed of yourselves.