Health Squared Pathetic closure

So Health Squared sent a message on Friday afternoon, saying they are closing down at month end. 8 working days in other words. We are fortunate enough to be able to move to Profmed, BUT I cannot get a Membership Certificate from Health Squared!!! No one is there to assist. Why was this not given to each member along with their note about closing down? The inconvenience caused by trying to get affidavits to prove you were a member, and now 1 week to closure the message received is that Health Squared is finding other medical aids to look after us! We don't want anything you guys touch, give us our letter of Membership and go away permanently, absolutely disgusted.