HEALTH SQUARED MEDICAL SCHEME SHOULD BE REPORTED TO THE CORRECT AUTHORITY

My husband was diagnosed with Covid 19 on the 25th June 2021. 6 Days later he could not breathe and due to extremely low hospital beds available, the doctor prescribed oxygen at home which we did not have to pay for. Physiotherapy, blood tests, x rays, medication etc all had to be paid in cash by ourselves. We pay a high monthly premium and we therefore requested that they treat this as an "in hospital" case due to covid 19 pneumonia. We have sent all documents requested by them and I was told that management had authorized such so I was over the moon. Unfortunately none of the bills have been settled and some of the medical service providers have even put a default onto my husbands name. I can see by the other reviews that a lot of people have complained, so they obviously do not take these reviews seriously as the bad service just continues. He was finally hospitalized on day 23 for blood clotting issues and all I am saying is that if he had been in hospital for this long period, this would have cost the medical aid a lot more. We just cannot afford all these medical bills when paying a high premium for a condition that was out of our control.