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Andries C

1 reviews | Active since Jan 2019

09 Jan 2019, 12:46

Health Squared Medical Scheme

Spectramed has been incorporated with the New Health Squared Medical Scheme as of 1 January 2019. I have been a loyal Spectramed customer since 2009. After some research I found the Options on Health Squared to not meet my needs. The Issue I have is that I cannot get through to the Call Centre to give my 30day cancellation notice. I have sent an email to ********** No response. I tried calling 0 ********** but no response. I then tried to call Agility Health who administers Health Squared. I had to stay on the line for 1hr 29min as I was number 16 in line. When I finally spoke to a representative the line was so bad that I could hardly hear the person on the other side. There is no alternative number or e mail provided for cancellation purposes. I would love to receive assistance with this issue.

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Replies (2)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply10 Jan 2019, 09:05
Official
We acknowledge receipt of your concerns and thank you for bringing them to our attention. HEALTH SQUARED is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
 
 Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
 
 Yours in health,

The HEALTH SQUARED team.

Health Squared Medical Scheme
Health Squared Medical Scheme's reply10 Jan 2019, 13:14
Official
Our client liaison has emailed you details on how to terminate your membership as we do not have a contact number or membership number to refer to in this complaint.  We trust that you will find this in order

Yours in health

The HEALTH SQUARED team