Health Squared Medical Scheeme has the Worst, worst, worst service ever!!!!!!

Abysmal service! I am so disappointed to say the least and that is being very kind. There is one number to call, which is the Customer Services number and it rings once and then disconnects! If you try and email customer services, there is no reply. If you fill in the contact form online, there is no reponse. There is a hilarious copy line that says: "Simply complete the form below and we’ll get back to you quicker than you can say quality healthcare cover." I am distraught and don't know what to do. I desperately need to speak to somebody but cant find a way. Heres hoping that someone at Health Squared will see this and contact me.