1 reviews | Active since May 2017

01 Oct 2020, 07:29

Health squared is useless

I've been with health squared since resolution days. This year I have found myself on the phone with them constantly. They pay hardly anything for any of my claims. My favourite was that they couldn't pay my complete dentist claim because they don't pay for fluoride as it's a luxury. Really??? I was always taught you NEED fluoride for healthy teeth. On 4 september I went for a colposcopy with a pre approved authorisation. Now they won't pay me because I exceeded the authorisation quote. Am I dumb? Why can't they pay what they authorized and I pay the balance?Now they say they will pay zero. This is so unprofessional. Over and above that, I asked to change to hospital plan as they don't seem to pay for anything on a daily basis. I was told I'm not allowed to change. What ******* is this?

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Replies (1)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply01 Oct 2020, 09:12
Official
Good Morning Luci thank you for bringing this matter to our attention.  We apologise profusely for the inconvenience caused to you during this process.  You may rest assured that we will escalate this immediately for appropriate steps to be taken to assist you.  As such a senior member of our team will be in touch shortly, in order to resolve this matter as soon as practically possible.  Best Regards The HEALTH SQUARED Team