Health Squared incompetency

Dear Sir/Madam,

I am displeased with the utter *********** service of Health Squared. I became unemployed on 16/03/2022 and contacted the medical scheme shortly afterwards to have my contributions adjusted according to my freelance income.

It has ever since been an uphill struggle. Days went by before getting any feedback from their side. Once I got feedback, it was only to say they needed more documentation.

I started contacting them on a regular basis from Tuesday 03/05/2022 to get the issue resolved, as I want to make payment so that my medical aid does not get suspended. Either their lines are offline, or once you eventually get through, the lines are so bad that you and the consultant can't hear anything that the other person is saying. Not to mention all the times I have been cut off while being transferred from one department to the other. Yesterday morning, 04/05/2022 after being cut off twice I went through to a consultant, who once again, I could not hear half of what she was saying, and vice versa. I immediately asked to speak to a supervisor or anybody in a position of authority, to tell my story for the 100th time and get some help. After which she rep**** that it is not possible to phone a supervisor or the contributions department. She then asked me if I can send an email, to which I rep**** that that doesn't work at all. There has been so many emails sent without any response. She then told me that she will communicate with the department directly to contact me as soon as possible. It has been 30 hours since and I still have not heard a word from Health Squared.

I am contacting you now in desperation and with the hopes that this communication leads to an outcome.

Kind Regards, Ryno Verster ***