Health Squared goes bottom up

I read today in the news that Health Squared has gone bottoms up, leaving their loyal members to sort themselves out for medical aid cover. Am I surprised? Not at all. I can honestly say that from the day they took over from Resolution, who Iluckily never had to claim from, the service I received was absolutely diabolically bad. A non-functional call centre, emails ignored, disinterested and untrained staff, you name it. After my very first attempt at using them for an unavoidable op, I jumped ship as they were simply impossible to deal with and I had to resort to putting in a formal complaint to the Medical Schemes Council to get them to actually do their job and pay me what was due according to their rules. So my premium increased, yes, but the customer service is excellent and I have every confidence in my new scheme. I really feel for those Health Squared members with pending claims.