GvdW
George van der Watt
1 reviews | Active since Sept 2020
14 Sept 2020, 17:08
Health squared doesnt pay claims and leaves clients with bill
Had in hospital treatment fully authorised, but when the hospital claimed they said clients wasnt a member at time of treatment! Even though Ive got a letter saying end date is after treatment and the full auth! Not the first time they struggle to pay and a different story every time after numerous calls and zero feedback!!! Terrible medical scheme
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Health Squared Medical Scheme's replyOfficial
14 Sept 2020, 19:13Good Evening George thank you for alerting us to your most unfortunate experience, for which we apologise profusely, as this is certainly not the level of service excellence we strive to achieve. We will escalate this as a matter of urgency, and as such you may expect a call from one of our client service consultants during the course of the day tomorrow. We are confident that your issue will be swiftly resolved. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's reply14 Sept 2020, 19:13
Official
Good Evening George thank you for alerting us to your most unfortunate experience, for which we apologise profusely, as this is certainly not the level of service excellence we strive to achieve. We will escalate this as a matter of urgency, and as such you may expect a call from one of our client service consultants during the course of the day tomorrow. We are confident that your issue will be swiftly resolved. Best Regards The HEALTH SQUARED Team