HN
Hester N
1 reviews | Active since Oct 2015
14 Apr 2022, 15:18
Health squared can deduct any amount from your account - be very careful!!!
It has been 10 days since I started trying to get refunded for a ridiculous amount that was deducted from my account. Emails backwards and forwards and a million questions, but no refund. The have also been quiet now for 2 days. Also not responding to emails now. They call it an investigation, I call it looking for excuses. I will just have to take further action now. They are fast to take your money, but try and claim or get refunded... I used to refer every one to Resolution Health, but since they became Health squared, I definitely don't refer anyone!!
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Replies (2)
Health Squared Medical Scheme's replyOfficial
19 Apr 2022, 09:10Dear Hester,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. This is an unusual occurrence and we’ll do better in the future.
One of our dedicated consultants will give you a call shortly to discuss your concerns.
We look forward to engaging with you personally to promptly resolve your enquiry.
Regards,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply19 Apr 2022, 09:10
Official
Dear Hester,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. This is an unusual occurrence and we’ll do better in the future.
One of our dedicated consultants will give you a call shortly to discuss your concerns.
We look forward to engaging with you personally to promptly resolve your enquiry.
Regards,
The HEALTH SQUARED Team
Health Squared Medical Scheme's replyOfficial
19 Apr 2022, 15:48Dear Hester,
We greatly value the time that you have taken to engage with us. Our dedicated team has been hard at work and are happy to confirm that the enquiry has been attended to & promptly resolved. We wish you a prosperous healthcare journey with HEALTH SQUARED and please do not hesitate to reach us with any future concerns.
Yours in Health,
The HEALTH SQUARED Team
Health Squared Medical Scheme's reply19 Apr 2022, 15:48
Official
Dear Hester,
We greatly value the time that you have taken to engage with us. Our dedicated team has been hard at work and are happy to confirm that the enquiry has been attended to & promptly resolved. We wish you a prosperous healthcare journey with HEALTH SQUARED and please do not hesitate to reach us with any future concerns.
Yours in Health,
The HEALTH SQUARED Team