PJ
Peter J
1 reviews | Active since Apr 2020
05 May 2020, 16:32
Health Squared Broken Promises
Following up my previous reviews, Health Square did respond to the review then actually phoned me on the 28th April, apologised, informed me that my payment would be made on the 30th of April to my account. Reason for none payment was that the member of staff involved had deceased. I did ask if all the other staff who I spoken with had also died. However the 30th has come and gone and it is now the 5th May, no payment, no explanation. I really do not know why they bothered to phone. Looks as if the only thing to do is sue.
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Health Squared Medical Scheme's replyOfficial
06 May 2020, 10:24Good Morning Peter following on from a discussion with our client service consultant it appears as though your matter was initially resolved. Once again, this will be escalated to ensure prompt payment. We are so sincerely sorry about the delay and will ensure that this is rectified as soon as practically possible. Best Regards The HEALTH SQUARED Team
Health Squared Medical Scheme's reply06 May 2020, 10:24
Official
Good Morning Peter following on from a discussion with our client service consultant it appears as though your matter was initially resolved. Once again, this will be escalated to ensure prompt payment. We are so sincerely sorry about the delay and will ensure that this is rectified as soon as practically possible. Best Regards The HEALTH SQUARED Team