1 reviews | Active since Feb 2017
Find every reason not to pay out a claim
<p>4 months later and I am still trying to receive monies on a claim that was preauthorised. Their approach to customers is one-dimensional. You have to phone back and spend a minimum of half an hour talking to someone. They ask you to send forms in - you send them in, they dont pay, you phone back, then you are misisng another form, still nothing, you phone back, when did you send the email, no it isn't loaded, send another form, can I speak to a supervisor, they cut you off, again, and again and again . Months later and there is still something I haven;t done - so they can't pay the claim</p>
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.
We acknowledge receipt of your concerns and thank you for bringing them to our attention. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our sincere apologies if you feel that we have fallen short of this promise. We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.
Please rest assured that your query will be dealt with as a matter of urgency and that we are fully committed to resolving this as soon as possible.
Yours in health and wellness,
The Resolution Health team.