NB
Naomi B

1 reviews | Active since Dec 2016

22 May 2017, 08:37

Final Debt Notice after 4 years????

<p>I received a Final DEBT notice from a lady named Ronel Greyvenstein on Friday.</p> <p>My membership with them was cancelled 4 years ago? Why do I only receive notofication now?</p> <p> </p> <p>I tried to phone this morning Ronel was not available they tranfered me to a consultant</p> <p>After holding on for more than 15 minutes and losing all my airtime I gave up.</p> <p> </p> <p>Please assist me with this? What is this money for?</p> <p> </p> <p> </p>

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Replies (2)
Health Squared Medical Scheme
Health Squared Medical Scheme's reply13 Jul 2017, 10:36
Official

Our sincere apologies for not attending to your query while our Hello Peter subscription was temporarily inactive. We are back online and will attend to your concerns urgently. Resolution Health is committed to providing an unsurpassed level of service excellence to our valued members and would like to extend our deep regret if you feel that we have fallen short of this promise.

We are assigning a dedicated consultant to your query and he/she will be in touch soonest to discuss your concern in further detail.


Yours in health,

The Resolution Health team

Health Squared Medical Scheme
Health Squared Medical Scheme's reply14 Jul 2017, 11:33
Official

Thank you for taking the time to speak to our dedicated consultant. We trust that your query has been suitably resolved and look forward to continuing to provide you with quality healthcare that enables you to fully embrace life.

Should there be anything in addition that you would like to discuss, please don't hesitate to get in touch.

Yours in health,

The Resolution Health team