Even the "Directors" lie and pass the buck. Beware new members

After begging for forms on numerous occasions from mid March to join resolutions hospital plan they finally send the doc's on the 26th Feb. We fill everything out and send it back - note: they want everything short of your birth weight and height. Then nothing. Because we had to beg for the forms the clock was ticking as we needed cover from the 1st April. (At this stage we had resigned from our old medical aid) We eventually go to their offices on the 29th in Boskruin to get feedback ( No feedback at all and the 30th is Good Friday) where we meet "Director" Anne-marie Jonker who makes false promises and passes the buck to Annamarie Van Zweel saying an e-mail had been sent with an update as to what's happening with the processing of the documents. No e-mail received up until this point so Anne- Marie Jonker blatantly ****. When a Director lies -i can only imagine the sort of morals and values this company operates with. This is around mid-day. At 4:45pm we get an e-mail saying they need another document ( a letter from us saying we authorize the bank debit order) Yet this was covered in the initial documents. So everyone goes home, messes us around at the 11th hour and we have no medical aid. The the 31st - 2nd April is the Easter weekend. The 3rd& 4th we hear nothing, and typically no one answers mails. On the 5th i call Anne-Marie Jonker on her cell from a 011- 794 number and its gets ignored - she still hasn't called back. Oh and she also ignored each and every mail she was sent. We go back to the offices on the 5th - Anne Marie Jonker can't see us but answers the receptions calls and she sends Annamarie van Zweel who says she mailed at 7am. We never got said mail and eventually told her to cancel. If this is how it starts imagine how it will be when it comes to claims. In fact reading through the complaints about resolution should be a big indication as to why NOT become a member. We signed up with no hassles within 24 hours to Fedhealth who have us covered from the 1st May ( They can only legally do it on the 1st of each month). Thanks to resolution, Myself, my husband and 2 kids have no Medical aid for a month. You better hope nothing happens to any of us Resolution health in this month.